Refund Policy

2.1. Billing:

• Subscriptions are billed at the end of each month for the service used during that month
• You can cancel your subscription at any time without penalty
• Upon cancellation, you will not be charged for subsequent billing periods

2.2. 30-Day Refund Window:

• Any payment can be refunded if requested within 30 days from the date of invoice
• This applies to all payments, including initial subscriptions, renewals, and upgrades
• Account must not have violated our Terms of Service

2.3. Full Refund: If you request a refund within 30 days of the invoice date, we will provide a full refund of the payment.

• After 30 Days: Refund requests submitted more than 30 days after the invoice date
• Free Plan: The free tier does not involve payment and is not subject to refunds
• Downgrades: Switching from a higher-tier plan to a lower-tier plan does not qualify for a refund of the price difference
• Service Violations: Accounts terminated for violating our Terms of Service are not eligible for refunds

4.1. Contact Us: Email our support team at contact@email.trackernews.app with the following information:

• Your account email address
• Date of purchase
• Reason for the refund request (optional but helpful)
• Transaction ID (if available)

4.2. Processing Time: Refund requests are typically processed within 5-7 business days of approval. The refund will be issued to the original payment method.

4.3. Payment Provider Processing: After we issue the refund, it may take an additional 5-10 business days for the funds to appear in your account, depending on your payment provider (Paddle) and financial institution.

5.1. Cancellation: You may cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• You will not be charged for subsequent billing periods
• Cancellation does not automatically trigger a refund

5.2. Refund: Requesting a refund within the eligible 30-day period will result in immediate termination of service and return of your payment.

In rare cases, we may consider refund requests outside of our standard policy due to:

• Extended service outages or technical issues that prevented you from using the Service
• Billing errors or duplicate charges
• Other extenuating circumstances at our discretion

These requests will be evaluated on a case-by-case basis. Please contact contact@email.trackernews.app with detailed information about your situation.

7.1. Upgrades: When you upgrade from a lower-tier plan to a higher-tier plan:

• You will be charged the difference on a pro-rated basis
• The upgrade payment is eligible for refund within 30 days of the invoice date

7.2. Downgrades: When you downgrade from a higher-tier plan to a lower-tier plan:

• The change takes effect at the end of the current billing period
• No refund is provided for the price difference

For refund requests or questions about this policy, please contact:

Company: NOTAI TECHNOLOGIES (OPC) PRIVATE LIMITED

Email: contact@email.trackernews.app

Response Time: We aim to respond to all refund requests within 1-2 business days